1. Scope and who we are
This Privacy Policy applies to information collected through the DreamLife Treatment Center website, the LeadConnector chat widget installed on the website, text messaging associated with that widget, and related online interactions that link to this policy.
“DreamLife,” “we,” “us,” and “our” refer to DreamLife LLC, doing business as DreamLife Treatment Center. Our principal business address is 3500 W Rogers Ave, Baltimore, Maryland 21215.
This policy does not replace any separate clinical privacy notice or Notice of Privacy Practices that may apply when you become a patient or client. When a separate notice applies to protected health information, that notice controls for the information it covers.
2. Information we collect
Information you provide directly
We may collect your name, email address, mobile telephone number, message content, communication preferences, and other information you choose to provide when you contact us.
Chat and text-message information
When you use the website chat widget, we may collect your mobile number, name if provided, the message you submit, consent records, timestamps, message delivery information, opt-out status, and subsequent conversation history.
Service, referral, partnership, and support inquiries
Depending on your request, you may provide information about treatment or housing needs, referral circumstances, an organization you represent, partnership interests, scholarship questions, or interest in supporting our nonprofit mission. Please provide only the information reasonably needed for us to respond.
Donation and payment information
If you make a donation or purchase through a linked service, the payment processor may collect payment-card and billing information under its own privacy policy. DreamLife may receive transaction details such as your name, contact information, amount, date, and status, but we do not intend to store complete payment-card numbers through this landing page.
Information collected automatically
Our website and service providers may automatically collect IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from IP address, timestamps, cookie identifiers, and information about how you interact with the website.
3. How we use information
We may use information to:
- Respond to inquiries about treatment, recovery housing, referrals, scholarships, partnerships, donations, and related services.
- Provide customer care and the communications you request.
- Coordinate follow-up, screening, scheduling, referrals, or other requested next steps.
- Send text messages consistent with the consent you provide through the chat widget.
- Operate, maintain, secure, troubleshoot, and improve our website and communications.
- Maintain records of consent, opt-outs, and communications.
- Prevent fraud, abuse, security incidents, and unlawful activity.
- Comply with legal obligations and protect the rights, safety, and property of DreamLife and others.
4. Mobile information and SMS privacy
DreamLife does not share mobile information with third parties or affiliates for their marketing or promotional purposes. We may share information with service providers that support messaging, telecommunications, customer service, security, and related operations. SMS opt-in data and consent are excluded from every other data-sharing category and are not shared with third parties.
We use mobile information to deliver and manage the text communications you request, maintain consent and opt-out records, respond to your questions, and support related customer-care activities.
Message frequency varies. Message and data rates may apply. You may reply STOP to opt out and HELP for help. Opting out of text messages does not prevent you from contacting DreamLife by telephone, email, or another available method.
Consent to receive text messages is not a condition of treatment, housing consideration, a donation, or any purchase.
7. Health information and sensitive communications
Call 911 for immediate danger. In the United States, call or text 988 for crisis support. The website and text line may not be monitored continuously.
Text messaging and ordinary website communications may not be appropriate for highly sensitive medical, treatment, insurance, financial, or identity information. Please do not send detailed clinical histories, government identification numbers, payment-card numbers, or similar sensitive information unless DreamLife directs you to an appropriate secure channel.
Submitting an inquiry does not establish a clinician-patient relationship and does not guarantee admission, housing, funding, treatment, or program eligibility.
8. Data retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, including to provide requested services, maintain consent and opt-out records, comply with legal and contractual obligations, resolve disputes, and protect our operations.
We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, mobile network, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.
9. Your communication choices
- Text messages: Reply STOP to opt out. Reply HELP for help. You may also contact us using the details below.
- Marketing messages: You may withdraw consent at any time using the unsubscribe or opt-out method included in the communication.
- Cookies: Use your browser settings or any available website consent controls.
- Updating information: Contact us to request correction of information you previously provided.
10. Privacy rights
Depending on where you live and subject to applicable exceptions, you may have rights to request access, correction, deletion, restriction, or a copy of certain personal information. You may also have the right to withdraw consent or appeal a decision regarding a privacy request.
To submit a request, email [email protected]. We may need to verify your identity before completing a request. We will not unlawfully discriminate against you for exercising an applicable privacy right.
11. Children’s privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this landing page. A parent or legal guardian who believes a child has provided information may contact us to request review and deletion.
12. Third-party links and services
The website may link to third-party websites, donation platforms, maps, social networks, or other services. Their privacy practices are governed by their own policies. DreamLife is not responsible for the privacy practices or content of third-party services.
13. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last updated” date. Material changes may also be communicated through another appropriate method.
14. Contact us
Questions or requests about this policy may be directed to: